OnCare

Onondaga County System of Care

How To Get Help

How To Get Help

If you or someone you are concerned about has inflicted some injury to themselves (e.g. cut themselves, ingested pills or another toxic substance, or harmed themselves in some other way) that warrants emergency medical attention, dial 911.

ACCESS and Youth Emergency Services (YES) Line

Those who are concerned about their child with emotional or behavioral challenges may call the ACCESS/Youth Emergency Services line at 463-1100, 24 hours/day, 7 days/week. During this call, they will be asked to provide demographic and background information about the child and their family. In many cases a follow-up visit will be scheduled to complete a more thorough assessment and help identify the needs and strengths of the child/family and the appropriate services to address those needs. The ACCESS team is comprised of staff from Mental Health, Child Welfare, Juvenile Justice and Parent Partners; the latter being those who have raised or are currently raising children involved in one or more of the above “systems”. 

Other Onondaga County Crisis and Emergency Numbers

Comprehensive Psychiatric Emergency Program (CPEP)
at St. Joseph’s Hospital
Our region’s psychiatric ER, providing emergency evaluations and referrals for services and hospitalizations
315-448-6555

Contact Hotline
24-hour counseling, crisis and suicide hotline
315-251-0600

Crisis Connect: Provides a central triage call line for individuals experiencing a behavioral health crisis or concern. Connects individuals to services including mobile crisis, crisis respite, peer/warm lines, and information resources.  Hours: 24/7
315-251-0800

211CNY: Call 211 or use our searchable online directory to find the help you need. Our online search tool has listings of community, social and government services. Search the 211 CNY Online.

Mental Health Connection
Contact Community Services’ 24-hour mental health referral directory
315-445-5606 or www.contactsyracuse.org

A “crisis” is defined as a serious set of circumstances in which the demands of the immediate situation exceed the coping skills and strategies available at the time to ensure the health and safety of all involved.

An “emergency” is defined as a circumstance in which imminent danger demands an immediate, highly-skilled, and clinically-informed response to ensure the health and safety of all involved.